For Citizens

What is AML/CFT?

Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) refers to the comprehensive set of measures and regulations designed to prevent illicit funds—whether derived from criminal activities or intended for terrorist financing—from circulating within the economy.

This framework applies to a wide range of regulated entities, including:

  • Banks and payment service providers (including electronic money institutions),
  • Insurance companies,
  • Notaries,
  • Real estate agents,
  • Casinos and gambling operators,
  • And cryptocurrency service providers.

Why does my bank request so much information?

Banks are legally required to verify the identity of their customers (KYC – Know Your Customer) and understand the origin of funds. These obligations stem from regulations that apply uniformly across all financial institutions and jurisdictions.

Is it normal for a bank to ask for my ID when opening an account?

Yes. All financial institutions must verify their customers’ identities, much like presenting an ID before boarding a flight. This ensures that you are indeed the account holder.

Notaries and real estate agents are similarly bound by these requirements.

Why does my bank ask for my ID again after 10 years as a customer?

Financial institutions are required to periodically update customer identification records. If, for example, you have renewed your ID or changed your address, your bank may request an updated ID or proof of residence.

Why was my bank transfer blocked pending additional information?

Banks may temporarily delay a transfer if it appears unusual or involves high-risk jurisdictions (countries associated with money laundering or terrorist financing risks). In such cases, the bank must conduct further verification.

Once the required documentation is provided, the transaction is typically released. These measures also help protect customers from fraud, preventing funds from being diverted to criminals or foreign accounts.

How can I avoid having a transaction blocked?

Best Practices:

  • Retain supporting documents (e.g., invoices, sales agreements, gift deeds);
  • Respond promptly to bank requests;
  • Inform your advisor in advance of significant transactions.

Important: Remain vigilant—always verify that requests genuinely originate from your bank. A bank will never ask for your card PIN or remote banking credentials.

How should I send money to family or friends?

You may use bank transfers, mobile payment systems or other regulated money transfer services.

For large or unusual transactions, notify your advisor in advance and provide a clear explanation (e.g., family support, loan repayment, gift). Keep a simple record (e.g., a written note or message) for reference.

Why must I prove the source of funds when purchasing property?

The real estate sector is particularly vulnerable to money laundering in many countries. Banks, notaries, and real estate agents are legally obligated to verify fund origins (e.g., savings from salary, inheritance, or gifts). This is especially common when obtaining a mortgage from a bank other than your primary institution.

Can I deposit or withdraw large sums of cash?

Yes, but the bank may request an explanation. Cash transactions are closely monitored due to their difficulty to trace, making them a higher risk for illicit activities.

Why does my insurance provider request additional information for a partial surrender or top-up on my life insurance policy?

Life insurance companies are subject to Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) due diligence obligations. These require them to: verify and, where necessary, update customer records (referred to as Know Your Customer or KYC); and ensure the accuracy and currency of collected documents, data, and information for all clients.

In this context, your life insurance provider may request updated documentation (e.g., a valid ID, recent proof of address), additional information or supporting documents concerning the origin of funds or the tax consistency of the business relationship.

Why do these measures exist?

These regulations are designed to protect your money, the economy, and citizens from criminal exploitation; and safeguard financial integrity without intruding on law-abiding citizens.

Their purpose is security, not surveillance.

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